Beyond Exams, We’re Here for You!
At Aspeq, we take pride in providing full-service support for both clients and candidates, with dedicated candidate services teams based in New Zealand and Australia. We handle the details, so you don’t have to.
As your examination and assessment partners, we work together to deliver a robust, fair, and modern system that accurately assesses the skills and knowledge required in your industry.
At Aspeq, we take pride in providing full-service support for both clients and candidates, with dedicated candidate services teams based in New Zealand and Australia. We handle the details, so you don’t have to.
As your examination and assessment partners, we work together to deliver a robust, fair, and modern system that accurately assesses the skills and knowledge required in your industry.
Examination Support
Aspeq has been developing, supporting, and maintaining question banks for over 30 years. We have established robust workflows and processes to ensure your questions are effectively managed and your examination structures are fully tested and accurate, giving you confidence in the results you receive.
We set Key Performance Indicators (KPIs) to monitor each question’s performance, enabling proactive identification of questions that may require review. Our monitoring, review, and refinement of examination questions includes:
- Identifying questions with pass rates that are unusually high or low.
- Evaluating the performance of individual questions within the context of the overall examination.
- Assessing the fairness of each examination.
Robust, reliable and fair: How Aspeq ensures its exam results can be trusted
International Customer & Tech Service
Our in-house Candidate Services team oversees the delivery of all examinations worldwide. We provide comprehensive support for candidates, including online and phone assistance for any enquiries or issues.
We also offer in-house and one-on-one training for exam invigilators, administrators, and implementation teams. Candidate feedback is captured regularly, and we conduct ongoing customer surveys to ensure continuous improvement.
Recognising the critical role of technology in modern examinations and assessments, we provide monitoring and support for our systems, including disaster recovery, security management, and system upgrades.
Exam Delivery and Marking
In addition to question creation and question bank management, our Quadrant system supports examination delivery and marking. We also provide Knowledge Deficiency Reports (KDRs), which identify areas where questions were answered incorrectly, helping to highlight knowledge gaps and guide further study.
Our services include:
-
Auto-marking
-
Examination structure and rules management
-
Essay administration
-
Statistical analysis
-
Language assessment
Venue Management
We provide a full range of options for candidates to sit their examinations. Our extensive network includes our own exam venues across New Zealand and Australia, as well as partner venues worldwide. Examinations are conducted via our system on computers at these supervised centres.
Reliable and secure examination delivery enhances your organisation’s reputation by ensuring candidates are accurately assessed. Our comprehensive online management tools allow candidates to manage their own bookings, freeing you to focus on priorities for regulators.
We conduct regular audits of our examination centres and invigilators, and also employ “mystery shoppers” to make spontaneous visits. The insights gained are used to evaluate practices and drive improvements across our entire network.
Right place, right people: Aspeq’s exam centres and invigilators
Exam Delivery and Marking
In addition to question creation and question bank management, our Quadrant system supports examination delivery and marking. We also provide Knowledge Deficiency Reports (KDRs), which identify areas where questions were answered incorrectly, helping to highlight knowledge gaps and guide further study.
Our services include:
-
Auto-marking
-
Examination structure and rules management
-
Essay administration
-
Statistical analysis
-
Language assessment
Venue Management
We provide a full range of options for candidates to sit their examinations. Our extensive network includes our own exam venues across New Zealand and Australia, as well as partner venues worldwide. Examinations are conducted via our system on computers at these supervised centres.
Reliable and secure examination delivery enhances your organisation’s reputation by ensuring candidates are accurately assessed. Our comprehensive online management tools allow candidates to manage their own bookings, freeing you to focus on priorities for regulators.
We conduct regular audits of our examination centres and invigilators, and also employ “mystery shoppers” to make spontaneous visits. The insights gained are used to evaluate practices and drive improvements across our entire network.